# AI Billing Services Source: Brace Health Canonical URL: https://www.bracehealth.com/services Last updated: 2026-03-17 Primary question: What does Brace's AI billing service actually do? See how Brace improves payer revenue, patient revenue, and owner visibility with AI-assisted billing operations for rehab therapy practices. ## Brace runs billing operations with AI-assisted workflows and specialist operators. Eyebrow: How Brace works The AI does concrete revenue work: claim scrubbing, triage, follow-up preparation, underpayment detection, and queue prioritization. Human operators own the exceptions, escalation, and relationship layer. ## Elite billers who live and breathe PT powered by AI that does too ## Dedicated US-based biller One biller. Your practice. Full accountability. No handoffs, no overseas queues, no "let me check with the team." Your dedicated billing partner owns every claim from submission to payment — and picks up the phone when you call. They'll work directly with your front desk to tighten intake, authorization, and documentation workflows — the upstream fixes that stop billing problems before they start. We hire from the top 0.1%. Over 10,000 people applied for our last opening. You get the best of the best. ### Dawna Brookins - Billing Partner Supports front desk and admin teams with clear, accountable billing execution. Location: North Carolina Favorite part of billing: Helping people navigate the complex world of insurance. Fun fact: I'm a Licensed Massage and Bodywork Therapist. ### Melissa Metrano - Billing Partner Helps practices stay focused on patient care while keeping billing operations steady and accountable. Location: Massachusetts Favorite part of billing: Helping practices focus on patients, not paperwork. Fun fact: Coastal New England local — beach days in summer, no notes. ### Lisa Peacock - Billing Partner Tunes workflows so your claims go out cleaner and less revenue gets stuck in rework. Location: North Carolina Favorite part of billing: Seeing relief on owners’ faces when finances become healthy again. Fun fact: A mom of three, a world traveler, and a combat veteran. ### Marie Walrod - Billing Partner Owns denials, underpayments, and payer follow-up end-to-end for her assigned practices. Location: Michigan Favorite part of billing: When I can get payment on an old claim that once was denied. Fun fact: Licensed nail tech. Loves Michigan summers on the lake. ### David O'Hara - Billing Partner Drives clearer statements, better communication, and lower-friction patient collections. Location: Massachusetts Favorite part of billing: When practice owners tell me they sleep better at night. Fun fact: Huge fan of the show Survivor. Wouldn't last a day. ## AI that beats the payers at their own game Callout: +5% average increase in payer revenue ### Cleaner claims, fewer denials Highlight: Denials reduced Payer rules change constantly. United revised its PT policies 7 times in 18 months. Our AI rules engine proactively identifies changes in payments or policies to catch issues before submission. ### No more silent underpayments Highlight: Underpayments recovered A claim that paid $69 instead of $74 is easy to miss. Multiply that by thousands of claims and it adds up fast. Our AI automatically identifies underpayments and resolves via resubmission or appeal. ### Ghost denials, eliminated Highlight: No claims left behind When a payer never responds, most practices never notice. Our AI tracks expected payment timing and follows up relentlessly with emails and phone calls when it's missed. ### Faster appeals, higher recovery Highlight: More Denial Reversals When denials arrive, our AI pinpoints the cause and generates appeal letters automatically. Over 60% of denied claims are reversible. We make sure you collect on them. ## Better patient experience. More patient revenue. We fix that with accurate estimates, automated follow-through, and personalized collection campaigns. All while creating a more transparent, trusting patient experience. Lead stat: Patient responsibility is often 30%+ of practice revenue - and the #1 source of write-offs Left column callout: +6% increase in patient revenue on average. - Before visit - After visit - Follow up ### Know upon arrival Highlight: ↑ collected at check-in Accurate estimates based on your actual payer history, helping staff set expectations before treatment starts. ### Statements that get opened Highlight: ↑ payment within 7 days Sent at the right moment, in plain language, with a clear path to pay. Patients read these — and act on them. ### Dedicated collection campaigns Highlight: ↓ Patient Aging Personalized patient engagement to collect the last mile payments with kindness. ## FAQs ### What is Brace Health? Brace Health is the only AI-powered billing service built exclusively for physical therapy practices. Each practice works 1:1 with a dedicated US-based biller supported by AI that improves payer revenue, patient revenue, and administrative burden. ### What is Brace Health pricing? Our AI lets us do more with less, which means we can offer competitive rates without compromising on having an all US-based team you can actually reach. Rates range based on complexity and scale. Reach out [here](https://wgwx7h7be0p.typeform.com/to/r9JP058d) to get pricing. ### What does it take to switch to Brace Health? No switching EMRs, no switching workflows. A dedicated onboarding specialist guides you through every step — less than 3 hours over two weeks and you're live. ### Which EMRs does Brace Health work with? We work with [WebPT](https://www.webpt.com/), [Prompt](https://www.prompthealth.com/), [Empower](https://www.empoweremr.com/), [Healthie](https://www.gethealthie.com/), [Stride](https://strideemr.ai/), [Jane](https://jane.app/), [PT Everywhere](https://www.pteverywhere.com/), and several others. ### What is the AI actually doing? Payers are using AI to deny and underpay claims faster than ever — we built ours to fight back. Our AI catches claim issues before submission, flags underpayments, hunts down unanswered claims, and helps resolve denials automatically. It's a force multiplier for our billers, so nothing slips through the cracks.