Before referring a patient balance to a collection agency, verify that insurance processing and payment posting are complete, the balance is accurate and supported, prior payments and disputes are reconciled, and the practice’s notice and referral policies have been followed. Confirm legal requirements with qualified counsel.
A lower deposit total is a signal to investigate, not proof of one cause. Compare like-for-like periods, then trace the difference through completed visits, payer mix, payment timing, posting, patient collections, denials, and accounts receivable.
A physical therapy billing company should show more than a collections total. Evaluate how claims move from submission to payment, what happens when they are rejected or underpaid, and who owns each unresolved issue and next action.
