Brace Health resources
Practical guidance authored by the people who work on billing and practice operations every day.
5 resources
Before referring a patient balance to a collection agency, verify that insurance processing and payment posting are complete, the balance is accurate and supported, prior payments and disputes are reconciled, and the practice’s notice and referral policies have been followed. Confirm legal requirements with qualified counsel.
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Submitting an ERA enrollment form is only the start. Track the payer’s approval, confirm where the electronic remittance is delivered, and reconcile the first file to a real deposit before relying on the workflow.
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A practice should distinguish an estimate from the patient responsibility established after the claim is processed. Before requesting payment, reconcile the payer’s adjudication and any contractual adjustments, then communicate the balance and payment options clearly under the practice’s policies and applicable rules.
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An outsourced billing team can work within your therapy EMR when access and workflows support it. Before starting, define who prepares claims, posts payments, follows unpaid balances, and supplies missing information. EMR compatibility does not mean every step is automated.
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A physical therapy billing company should turn completed visits into resolved balances. That includes claim preparation, rejection and denial work, payment posting, unpaid-claim follow-up, patient billing support, reporting, and clear escalation when the practice must act.
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